SHIPPING POLICY
At Adhritam, we aim to ensure that your order reaches you safely and within a reasonable timeframe.
This Shipping Policy explains how orders placed through our Website are processed, dispatched and delivered.
1. Order Processing
Orders are generally processed within [1–3 business days] after successful order placement and payment confirmation, subject to product availability and operational conditions.
Orders placed on weekends, public holidays or outside regular business hours may be processed on the next working day.
During festive periods, special promotions, high-volume sale events or unforeseen circumstances, order processing may take longer than usual.
2. Delivery Locations
We currently deliver to serviceable locations within India, subject to courier and logistics availability.
Delivery availability may vary depending on your PIN code.
We reserve the right to decline or cancel an order if the delivery address is not serviceable by our logistics partners.
3. Estimated Delivery Timeline
Once dispatched, orders are generally expected to reach the customer within approximately [3–10 business days], depending on the delivery location.
Delivery timelines are estimates and may vary due to:
- Delivery location.
- Courier operations.
- Weather conditions.
- Public holidays.
- Festivals or peak-season demand.
- Transportation disruptions.
- Other circumstances beyond our reasonable control.
We will make reasonable efforts to keep you informed if a significant delay is identified.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer free shipping on selected orders, products or order values. The eligibility criteria for free shipping may change from time to time.
Any promotional shipping offer will be subject to the terms displayed on the Website at the time of purchase.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp or another available communication method.
Tracking updates are generated by our logistics partners and may take some time to appear after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.
Adhritam shall not be responsible for delays or delivery failures resulting from incorrect, incomplete or inaccurate information provided by the customer.
If an order needs to be redirected or re-dispatched due to an incorrect address, additional charges may apply where applicable.
7. Delivery Attempts
Our courier partners may make one or more delivery attempts in accordance with their standard operating procedures.
If an order cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, customer unavailability or refusal to accept the shipment, the package may be returned to us.
In such cases, any refund, re-dispatch or additional shipping charges will be handled in accordance with our applicable policies.
8. Damaged or Tampered Packages
We encourage customers to inspect the outer packaging at the time of delivery.
If a package appears visibly damaged or tampered with, you should, where reasonably possible:
- Refuse delivery of the package; or
- Record clear photographs or videos of the package and contact our customer support as soon as possible.
For claims relating to damaged, defective or incorrect products, please refer to our Return, Refund & Cancellation Policy.
9. Partial Deliveries
In certain circumstances, an order containing multiple products may be delivered in separate shipments.
Where this occurs, you will not be charged additional shipping fees solely because we have divided the order into multiple shipments, unless otherwise clearly communicated at the time of purchase.
10. Delays Beyond Our Control
While we work with reliable logistics partners, Adhritam cannot guarantee delivery within a specific timeframe.
We shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural events, strikes, transportation disruptions, government restrictions or other unforeseen events.
11. Contact Us
For questions regarding shipping or delivery, please contact:
Adhritam
- Email: adhritaminfo@gmail.com
- Phone/WhatsApp: +91 88519 89111