RETURN, REFUND & CANCELLATION POLICY
At Adhritam, we take great care in packaging and dispatching our products. If you experience an issue with your order, we will review your request in accordance with this policy.
Please read this policy carefully before making a purchase.
1. Order Cancellation
You may request cancellation of an order before it has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, please contact us as soon as possible at adhritaminfo@gmail.com/91 88519 89111 with your order details.
Cancellation requests are subject to the current status of the order and are not guaranteed until confirmed by Adhritam.
If an eligible prepaid order is successfully cancelled, the refund will be processed in accordance with this policy.
2. Return Eligibility
Due to the nature of products such as pooja essentials, incense, dhoop, havan products, fragrances and other personal-use or consumable items, returns may be restricted for hygiene, safety and product-integrity reasons.
A return or replacement request may be considered if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- product was missing from your order.
To be eligible for review, the product should generally be unused and, where applicable, remain in its original packaging.
3. Reporting an Issue
If you receive a damaged, defective, incorrect or incomplete order, please contact us within [48 hours / 3 days] of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
- An unboxing video, where reasonably required to assess the claim.
Failure to report an issue within the specified period may affect our ability to investigate and resolve the request.
4. Non-Returnable Products
Unless required otherwise under applicable law, the following may not be eligible for return:
- Products that have been opened, used or consumed.
- Products with damaged or missing original packaging due to customer handling.
- Products damaged after delivery because of improper storage or use.
- Products purchased as final sale, clearance or non-returnable items where clearly communicated.
- Requests based solely on personal fragrance preferences after use or opening.
- Products returned without prior approval where such approval is required.
This does not affect your rights in cases where a product is genuinely damaged, defective or incorrectly supplied.
5. Replacement
Where a claim is approved and the same product is available, we may offer a replacement.
If a replacement is not available, we may offer a refund or another appropriate resolution, subject to applicable law and the circumstances of the claim.
6. Refunds
Refunds may be issued in situations including:
- Successful cancellation of an eligible prepaid order.
- Approval of a valid damage, defect or incorrect-product claim.
- Non-availability of a confirmed product where an order cannot be fulfilled.
- Other circumstances where a refund is considered appropriate by Adhritam or required by applicable law.
Once approved, refunds will generally be initiated to the original payment method.
The time taken for the refunded amount to reflect in your account may depend on your bank, card issuer, payment gateway or other financial institution.
7. Cash on Delivery Orders
Where Cash on Delivery is available, customers are requested to ensure that the order details and delivery address are accurate before placing the order.
Adhritam reserves the right to restrict or disable Cash on Delivery for certain orders, locations or customers where reasonably necessary for operational or fraud-prevention purposes.
Repeated refusal of Cash on Delivery orders or misuse of the service may result in future order restrictions.
8. Incorrect or Damaged Products
If you receive an incorrect, damaged or defective product, please do not use or dispose of the product before contacting our customer support team.
We may request photographs, videos or additional information to verify the issue.
Where a return is approved, we will provide the applicable instructions for pickup, return or disposal of the product.
Please do not send products back without receiving instructions from our customer support team.
9. Return Pickup and Shipping
For approved returns resulting from a verified error on our part, such as an incorrect, damaged or defective product, return shipping or pickup arrangements may be organized by us where feasible.
If a return is requested for reasons outside our responsibility and is accepted as an exception, return shipping costs may be borne by the customer.
10. Refused or Undelivered Orders
If an order is returned to us because of:
- An incorrect or incomplete address.
- Repeated unsuccessful delivery attempts.
- Customer refusal to accept the order.
- Customer unavailability.
We may deduct applicable shipping, return-to-origin or handling charges from any refund, where permitted and applicable.
Any decision regarding re-dispatch will depend on product condition, logistics feasibility and applicable charges.
11. Right to Refuse a Claim
We reserve the right to refuse a return, replacement or refund request where:
- The claim does not meet the eligibility requirements of this policy.
- The product has been used, altered or damaged after delivery.
- The request is fraudulent or misleading.
- Required supporting information is not provided.
- The product is not returned or made available for verification when reasonably required.
- The issue results from improper use, storage or handling by the customer.
12. Contact Us
To request an order cancellation, return, replacement or refund, please contact:
Adhritam
- Operated by: Vanya Traders
- Email: adhritaminfo@gmail.com
- Phone/WhatsApp: +91 88519 89111
Please include your Order Number and registered contact details to help us assist you more efficiently.