PRIVACY POLICY
At Adhritam, operated by Vanya Traders, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we may collect, use, store, share and protect your information when you visit our Website, create an account, place an order, contact us or otherwise interact with our services.
By using our Website or services, you acknowledge this Privacy Policy.
1. Information We May Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
Order and Transaction Information
- Products purchased
- Order history
- Payment status
- Transaction-related information
Payment card or banking information may be processed directly by authorized third-party payment service providers. We do not intentionally retain complete payment card details unless required and permitted under applicable law.
Technical and Usage Information
We may collect information such as:
- IP address
- Device type
- Browser information
- Operating system
- Website pages visited
- Date and time of access
- Interaction with our Website
This information may be collected through cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Communicate regarding orders, deliveries and customer support.
- Process payments and refunds.
- Improve our products, Website and customer experience.
- Prevent fraud and unauthorized transactions.
- Respond to your questions and requests.
- Send promotional or marketing communications where permitted and based on your preferences.
- Comply with legal, regulatory and accounting obligations.
3. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve functionality, understand Website usage and enhance your browsing experience.
Cookies may help us remember your preferences, maintain sessions and analyse Website performance.
You may manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
4. Sharing of Information
We may share relevant information with trusted third parties only where necessary for legitimate business purposes, including:
- Payment service providers.
- Delivery and logistics partners.
- Website hosting and technology providers.
- Customer support providers.
- Analytics and marketing service providers.
- Government authorities or regulators where legally required.
We do not sell your personal information as a standalone commercial product.
5. Marketing Communications
With your consent or where otherwise permitted by applicable law, we may send you information about products, offers, launches or promotions through email, SMS, WhatsApp or other communication channels.
You may opt out of promotional communications by following the unsubscribe instructions provided or contacting us.
Please note that you may still receive important transactional communications relating to your orders or account.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, accounting and dispute resolution.
7. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration.
However, no method of transmission or storage over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
8. Third-Party Websites
Our Website may contain links to external websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Your Choices and Rights
Subject to applicable law, you may contact us to:
- Request access to certain personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise concerns regarding the handling of your personal information.
Certain requests may be subject to legal or operational limitations.
10. Children's Privacy
Our Website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For questions, requests or concerns regarding this Privacy Policy, please contact.
Email: adhritaminfo@gmail.com
Phone/WhatsApp: 91 88519 89111